Dr. Woody G. Kim is currently the Robert H. Dedman Professor of Hospitality Management and Director of International Center for Hospitality Research & Development in the Dedman School of Hospitality at Florida State University. His research interests include service management, service marketing, and sustainability. He has published more than 100 peer-reviewed articles, and he has also presented papers in more than 100 national and international conferences. He was recognized as the 5th leading researcher worldwide among esteemed authors of hospitality research in a 2011 article entitled, “Hospitality and Tourism Research Ranking by Author, University and Country using six major journals: The first decade of the new millennium,” which was published in the Journal of Hospitality & Tourism Research (JHTR). He is an associate editor of the Journal of Quality of Assurance in Hospitality and Tourism. He also serves on six journal editorial boards and review articles for a number of journals.